Privacy Policy

This Web site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, rules and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, rules and notices. If you do not agree to these terms, conditions, rules and notices, you may not use this Web site and you must exit this Web site immediately.

Privacy Statement & Security

Lugos Travel Inc. (further known as LTI) respects your privacy and is committed to protect the personal information that you share with us. Below is our privacy policy that applies to www.lugostravel.com, and www.lugostravel.net and/or any Website (referred to in this Privacy Statement as the “Site”) owned, operated, licensed or controlled by LTI. This Site is intended for use by persons who are residents of North or South America and who are over 18 years of age. By using this Site or communicating via telephone or otherwise with LTI, you are accepting the practices described in this Privacy Policy.

Information Collection

When you browse the Site and have not registered for any online service from LTI, you browse anonymously. Personal Information (“Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. LTI does, however, use “cookies,” “client variables” and “session variables” to collect information about how the Site and server are used and to recognize you as an LTI online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.
When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from LTI, or to be contacted as requested. Additionally, we may request your upcoming travel plans and the next destination you plan to visit which allows us to further personalize your Site and E-mail messages you may receive to meet your specific needs, as well as make LTI product improvements. We may also use this Personal Information in aggregate to generate market research reports.

IP Addresses

LTI collects the IP addresses used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

Registration for Online Products & Services

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an information or booking request, placing an order, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of an LTI Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an LTI customer as well as information available from external sources in order to customize your Site experience and present you with relevant online and offline communications.

Information Use

We may use Personal Information you have given us with any of our group of companies, including our parent companies and any of our subsidiaries or commonly-owned companies, to for example, provide a service, ensure proper booking, measure consumer interest in our various products and services and inform you about products and services. If you have provided your E-mail address to us or to a company we’ve partnered with to make their products and services available to you, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, from information that may indicate purchasing preferences and lifestyle, as well as available from external sources. These E-mails come directly from LTI. You can opt-out from receiving E-mail from LTI as described below in the section, “Declining E-mail.” When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular web page. This information is used to measure response rates to E-mail communications as well as enhance your Site experience.
LTI does not provide your Personal Information to our business partners. However, we may send you offers on behalf of our business partners. If you take advantage of an offer from an LTI business partner and become their customer, they may independently wish to send E-Mails to you. In this case, you will need to inform them separately if you wish to decline receiving future E-mails from them.
We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

Forward/Email this Page or send Electronic Postcards

Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the recipient’s E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver’s mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

Message Boards

Users of Site Message Boards agree not to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of any individual’s privacy or otherwise in violation of any law. Users agree not to post any copyrighted material unless they are the owners of the copyright. Users remain solely responsible for the content of their messages, and agree to indemnify and hold LTI harmless with respect to any claim based upon the transmission of their message(s). As a user of a Message Board, in the event of a complaint or legal action arising from any posted message, LTI reserves the right to reveal your identity (or any other information about you in our hands). LTI does not vouch for or warrant the accuracy, completeness or usefulness of any message, and is not responsible for the contents of any message. The messages posted express the views of the author of the message and not necessarily the views of LTI. As a user of a Message Board: (a) you automatically grant to LTI (or warrant that the owner thereof has granted to LTI), a nonexclusive, royalty-free license to use, modify, copy, distribute, transmit, publicly display, publicly perform, publish, adapt, create derivative works of, transfer or sell any such content, for any purpose whatsoever, including, without limitation, a commercial purpose, without any compensation to you; and (b) you agree that you will not publish, submit, or display such content to or on any other commercial travel-related web-site or on-line service without LTI’s prior written consent, which consent may be withheld by LTI in its discretion. LTI reserves the right to edit or delete messages prior to their appearance on the Site. Any user who feels that a posted message is objectionable is encouraged to contact LTI immediately by E-mail at vacations@lugostravel.com.

Contests

When you enter a contest or other promotional feature on the Site, we may ask for your Personal Information so that we can administer the contest and notify winners. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose the required information.

Online Surveys

We value opinions and comments from LTI customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve LTI products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

Declining Email

LTI provides customers with a means to decline receiving E-mail. At any time, you may request to discontinue receiving E-mail from LTI by following the opt-out instructions included at the bottom of all LTI E-mail and informing us of your preference.

Children

This Site is not used to knowingly solicit Personal Information from or market to children under the age of 13. This Site is intended for use by persons who are over 18 years of age.

Customer Information

If you would like information about your account, you believe that LTI has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to: Lugos Travel, Inc, attention: Marketing, 3825 S. Florida Ave., Suite 2, Lakeland, FL 33813, USA. In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the LTI Privacy Policy has not been complied with. LTI will investigate your inquiry or concern promptly.

Linked Internet Sites

You should be aware that other Internet sites to which you link to from this Site may contain privacy provisions that differ from the provisions of our Privacy Statement. LTI is not responsible for the privacy practices or content of other such sites. We encourage Site users to be aware when they leave the Site and to read the privacy statements of each and every Website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Site.

Security

LTI uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. When you begin the transaction process, you will move into the secure area of our Site. A warning window may pop up to notify you that you are entering this “safe” area. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire transaction process.

Contact Information
Lugos Travel Inc., 3825 S. Florida Ave., Suite 2, Lakeland, FL 33813 or at 863-430-8554

Restrictions & Terms of Use

This site is owned and operated by Lugos Travel, Inc. (referred to in these Restrictions & Terms of Use as “LTI”). By using www.lugostravel.com and/or any Web site (referred to as the “Site”) owned, operated, licensed or controlled by LTI, you signify your agreement to the following terms of use. If you do not agree to these terms, you may not use this Site and you must exit this Site immediately.

All information, text, logos, graphics, images, software, and other content (referred to as the “Materials”) that make up this Site are the property of LTI or its licensors. Copyright © 2011-2023 Lugos Travel Inc., LLC All rights reserved. The Materials may refer to transportation, hotel accommodations, restaurants and other services that are supplied by various independent suppliers (including, but not limited to, other LTI companies) that are not subject to LTI’s control. LTI cannot, therefore, be liable for death, personal injury or any other loss that may occur (1) due to any act or omission of any such supplier, (2) by reason of any other event over which it has no control.

No Materials from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of site Materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the Materials or use of the Materials for any other purpose is a violation of LTI’s copyright and other proprietary rights. For purposes of this agreement, use of any such Materials on any other Web site or networked computer environment is prohibited. Journalists and search engines may cite or refer to the URL of this site without limitation. All others may cite or refer to the URL of this site once granted permission after completing our Marks & Logo Usage agreement. All trademarks, service marks, and trade names appearing in the Site are the property of their respective owners.

Jurisdiction

Unless otherwise specified, the Materials in the Site are presented solely for the purpose of promoting travel programs, services, and other products available in the United States, its territories, possessions and protectorates. Any offer for any travel programs, services, or products, made in the Materials is void where prohibited. This Site is controlled and operated by LTI from its offices within the State of Florida, United States of America. LTI makes no representation that Materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Disclaimer

The materials and this site are provided on an “as is, as available” basis without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, LTI disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. LTI does not warrant that this site or the server that makes it available are free of viruses or other harmful components. You (and not LTI) assume the entire cost of all necessary servicing, repair or correction. LTI makes no representations or warranties regarding the use or the results of the use of the materials in this site in terms of their currency, correctness, accuracy, reliability, or otherwise. LTI makes no representations or warranties whatsoever about any third party services or any web site which you may access through this site. When you access a non-LTI site, understand that it is independent from LTI and LTI has no control over or responsibility for contents on or the availability of that web site. A link to a non-LTI web site does not constitute or imply an endorsement or recommendation by LTI. All information on this site regarding travel programs, dates, prices, services and products is subject to change without notice. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall LTI be liable for any direct, indirect, special or consequential damages arising out of or related to the use of, or the inability to use, the materials in this site or on any other hyperlinked web site or any third party services, even if LTI has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall LTI’s total liability for all damages, losses and causes of action, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount paid by you to LTI, if any, for accessing this site.

Other

This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

Marks & Logo Usage

Before granting permission to download, copy, reproduce, republish, upload, post, frame, hyperlink to, transmit, or distribute Lugos Travel, Inc (referred to in this Marks & Logo Usage agreement as “LTI”) trademarks, logos, data, text, pricing, software, photographs, graphics, images, videos, illustrations, designs, icons, related documentation and content (referred to collectively in this Marks & Logo Usage agreement as the “Marks”) from the www.lugostravel.com, www.lugostravel.net and/or any Web site (referred to as the “Site”) owned, operated, licensed or controlled by LTI, or before you begin to use the Marks, we need to establish what you can expect from LTI, and what we expect from You (the “undersigned”).

If You agree to these terms following your review of them, please download and print a copy of the usage agreement form, complete the contact information, sign in the space provided, and return the original to LTI at the address provided on the form. If You do not agree to these terms, You may not download or use any Marks.

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